Privacy Policy

Didgigo IP Pty Ltd (ABN 71 151 153 347) ("Didgigo", "us", "we", or "our") operates the Tripigo mobile application ("App"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our App.

By using the App, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the App.

1. Information We Collect

1.1 Information You Provide

• Itinerary Access: Quickstart ID or booking reference to access your travel itinerary
• Traveller Information: Names and details contained in your itinerary (provided by your travel agent)
• AI Conversations: Messages you send to the Ulysses beta AI assistant
• Saved Places: Locations you save or bookmark within the App

1.2 Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers, and mobile network information
• Usage Data: Features used, pages viewed, time spent in the App, and interaction patterns
• Location Data: Precise or approximate location (only when you grant permission) for map features and location-based recommendations
• Crash Data: Technical information about App errors to help us improve stability

1.3 Information from Third Parties

• Travel Agent Data: Your itinerary details including bookings, schedules, and travel documentation provided by your travel agent or tour operator
• Google Services: Map data and place information from Google Maps Platform

2. How We Use Your Information

We use the collected information to:

• Display and manage your travel itinerary
• Provide the Ulysses beta AI travel assistant functionality
• Show your locations on maps and provide directions
• Save your preferences and bookmarked places
• Send important notifications about your trip (if enabled)
• Improve and optimize the App's performance
• Diagnose technical issues and fix bugs
• Comply with legal obligations

3. AI-Powered Features (Ulysses beta)

Our AI travel assistant "Ulysses beta" is powered by Google's Gemini AI. When you use Ulysses beta:

• Your messages are sent to Google's servers for processing
• Contextual information about your trip may be included to provide relevant responses
• Google may process this data according to their privacy policy
• We do not use your conversations to train AI models
• Conversation history is stored locally on your device and can be cleared at any time

For more information about Google's data practices, visit: policies.google.com/privacy

4. Location Data

The App requests location permission to show your current location on the map, provide directions to destinations, and offer location-based recommendations through Ulysses beta.

Location data is only collected when you grant permission, processed in real-time and not stored on our servers, and shared with Google Maps for map functionality.

You can disable location services at any time in your device settings. The App will continue to work with limited map functionality.

5. Data Storage and Security

5.1 Local Storage

The following data is stored locally on your device:

• Downloaded itinerary data (for offline access)
• Ulysses beta conversation history
• Saved places and preferences
• Cached images and maps

5.2 Security Measures

We implement appropriate technical and organizational measures to protect your data, including encrypted data transmission (HTTPS/TLS), secure API authentication, and regular security assessments.

However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

6. Third-Party Services

The App integrates with the following third-party services that may collect data:

Service	Purpose
Google Maps Platform	Maps, directions, place data
Google Gemini AI	AI assistant processing
Capacitor/Ionic	App framework services

Each service has its own privacy policy governing data use. We encourage you to review their policies.

7. Data Sharing and Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

• Service Providers: With third-party services that help us operate the App (as listed above)
• Legal Requirements: When required by law, court order, or government request
• Safety: To protect the rights, safety, or property of Didgigo, our users, or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to you)

8. Data Retention

• Itinerary Data: Stored on your device until you delete the itinerary or uninstall the App
• AI Conversations: Stored locally until you clear the chat history
• Usage Analytics: Aggregated data retained for up to 26 months
• Crash Reports: Retained for up to 90 days

9. Your Rights and Choices

9.1 All Users

• Access: View your data within the App
• Deletion: Delete itineraries and clear conversation history in App settings
• Location: Enable or disable location services in device settings
• Notifications: Manage notification preferences in device settings
• Uninstall: Remove the App and all locally stored data

9.2 European Users (GDPR)

If you are in the European Economic Area, you have additional rights including: right to access, rectification, erasure ("right to be forgotten"), restrict processing, data portability, object to processing, withdraw consent, and lodge a complaint with a supervisory authority.

Legal basis for processing: Contract performance, legitimate interests, and consent.

9.3 California Users (CCPA)

California residents have the right to know what personal information is collected, whether it is sold or disclosed (we do not sell your data), access your personal information, request deletion, and receive equal service regardless of exercising these rights.

9.4 Australian Users

Under the Australian Privacy Act 1988, you have the right to access your personal information, request correction of inaccurate information, and complain about privacy breaches to the Office of the Australian Information Commissioner (OAIC).

10. International Data Transfers

Your data may be transferred to and processed in countries other than your own, including Australia (where Didgigo is based) and the United States (Google services). We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses where required.

11. Children's Privacy

The App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it promptly. If you believe we have collected information from a child under 13, please contact us.

12. Do Not Track

The App does not currently respond to "Do Not Track" signals. However, you can control tracking through your device settings and the choices described in this policy.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy in the App with a new effective date and displaying a notice within the App. Your continued use of the App after changes indicates acceptance of the updated policy.

14. Contact Us

For privacy-related questions, concerns, or to exercise your rights, contact us at:

Didgigo IP Pty Ltd
Privacy Officer
Email: privacy@didgigo.com.au
Website: www.tripigo.com.au/privacy

We will respond to your request within 30 days (or sooner where required by law).